Commentary from the staff of Auctiva.com

Readers' Comments

  • SLOPCHEST1: That post on the helping newbies succeed was me when I sold my first sale! That was 7 months ago. It has...
  • Sharon: Miriam, I’ve been selling some of our things as we downsize. In an effort to attract buyers I’ve...
  • Steve: A heart attack? Really?? You spent $50 on an entire storage where you found tons of sellable stuff. These...
  • Mark: Hi Miriam, Nice article, but only geared at North-American sellers. For your information…there are also...
  • edna: why would you want to limit yourself?

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A Companywide Focus on Customer Support

1
December 21, 2009
Auctiva Vice President Kevin Kinell answers users' questions during his Customer Support rotation.

In Auctiva's infancy, when the company totaled a five- or six-person team, everyone regularly answered Customer Support questions, including Auctiva Founder and CEO Jeff Schlicht. "Spending time talking with our customers really helped give us a better understanding of what customers needed, where they were having problems, and gave us insight into how we should develop features and products," remembers Auctiva Vice President Kevin Kinell. ...

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