Readers' Comments

  • David Smart: Still don’t like the new listing page. I have given it a good try, but is too cluttered up and...
  • eBetsy: Pending RSVPs, we still have a few spots left to clear from the standby list for this year’s eBay...
  • Everol: When a new system is introduced, sellers should not be retroactively penalized as this system does. If the...
  • JUDITH GERMAIN: I never send emails to my customers after an item has been mailed. However, I always send a personal...
  • Astrid: I’m an Australian buyer and buy mostly from USA sellers. My recent first experience with GSP was very...

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How to Get Help from Auctiva

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At Auctiva, we have always sought to keep our eBay listing and management software as easy to use as possible. But, balancing that goal with the objective of offering a robust suite of tools can often be challenging and we understand our sellers may need help in a variety of ways. If you need assistance with your Auctiva account, or simply want to learn more about what our service has to offer, just click the Help tab in the upper right corner of any page on the Auctiva website. From there, you'll be able to reach all the Help resources we have available, including FAQs, tutorials, our Community Forum and access to our Customer Support Team. ...

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Get Ready for Mother’s Day

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Mother's Day is always an important day in our home, and I'm sure it is in yours, too. It's a time to show Mom just how important she is and thank her for all the wonderful things she's done. ...

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A Shipping Close Call

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The third week of December was a nail biter. I listed a box set of Beatles albums that was in prime condition, with only minor blemishes from aging and a little dust from being stored for years. It was another score from the storage unit auction ...

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‘Shakedown’ or Actual Concern: I smell a rat!

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I returned from a relaxing extended weekend in Carson City, NV, recently to discover an e-mail from a recent buyer in my inbox. According to him, the item he had purchased from me was missing a vital component—and would not work without it. ...

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To Block or Not To Block?

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In the spring of 2009, I had the displeasure of dealing with a buyer I just describe as interesting, to be generous. A year later I'm still dealing with this person. Every seller, sooner or later, will have to deal with one of these odd creatures. ...

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All You Have to Do Is Ask

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I recently made a purchase on eBay from a seller in Hong Kong, who reminded me of the very first lesson I learned in my college marketing class. On the first day of the semester, the professor asked what was the single most important thing a marketer could do to get people to act. ...

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