Readers' Comments

  • David Smart: Still don’t like the new listing page. I have given it a good try, but is too cluttered up and...
  • eBetsy: Pending RSVPs, we still have a few spots left to clear from the standby list for this year’s eBay...
  • Everol: When a new system is introduced, sellers should not be retroactively penalized as this system does. If the...
  • JUDITH GERMAIN: I never send emails to my customers after an item has been mailed. However, I always send a personal...
  • Astrid: I’m an Australian buyer and buy mostly from USA sellers. My recent first experience with GSP was very...

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New Year Brings New Tools!

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ladies-gloves

This year, we'll be releasing several new features. These include multi-variation, which is coming in February. Developing this feature has occupied most of our team's time during this release cycle. It should be no surprise that this is a big project; few third-party developers have added multi-variation support. In fact, we're going to be one of the first—certainly in our price range—to support this relatively new eBay feature. ...

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A Companywide Focus on Customer Support

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Auctiva Vice President Kevin Kinell answers users' questions during his Customer Support rotation.

In Auctiva's infancy, when the company totaled a five- or six-person team, everyone regularly answered Customer Support questions, including Auctiva Founder and CEO Jeff Schlicht. "Spending time talking with our customers really helped give us a better understanding of what customers needed, where they were having problems, and gave us insight into how we should develop features and products," remembers Auctiva Vice President Kevin Kinell. ...

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We’ve Been Busy Bees

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14538435thb

Over the past few months we've released several enhancements. These new features are sure to make listing easier and more convenient for you. As an active eBay seller and Auctiva user, of course, I was very excited when our team of developers, engineers and programmers decided to implement many of these features. ...

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New Templates in Time for the Holidays

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Pencil

uctiva's graphic design department has been busy creating new templates to give you a variety of choices for the upcoming holiday season. Our new "Thanksgiving Dinner" is the first in a series featuring a vector-illustrated modern woman who knows how to celebrate the holidays in style. The series will include Christmas, Valentine's Day, Easter, Independence Day and Halloween templates. ...

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Which Auto-Purchase Rule Would You Prefer?

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decide1

It's been almost a month since we've rolled out our new Auctiva Shipping Insurance Auto-Purchase feature, and we've received a lot of great feedback from our users. Now it's your turn to vote on which one of the three most-requested rules you would like to see us release next. The top three requests are: ...

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Cart of the Week: Auctiva Commerce

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auctiva-commerce1

Practical Ecommerce recently featured Auctiva Commerce as its Cart of the Week. You can read the article here. Auctiva Commerce's product manager, Chris Eckland, discussed the software in detail, and Auctiva Commerce user Bob Heitner talked about his experience with the shopping cart. ...

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Auctiva Gets Recertified

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cp-diploma2

Getting eBay's certification is a good thing—but it’s definitely not easy. Last week, Product Analyst Rebecca Miller, the Quality engineers who work on Auctiva.com and I took eBay's Certified Consultant exam. ...

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