Comments on: A Message From Jeff Schlicht, CEO of Auctiva

By: AVE unuck

AVE unuck — Sat, 19 Dec 2009 19:56:12 +0000

What a nice Web site, been surfing on it for the whole night and day and I never got bored for a single minute. Keep up your good work and all of the best in aggregate you do!
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signature: http://decorstructa.livejournal.com

By: Jessie Russell

Jessie Russell — Wed, 18 Nov 2009 19:57:33 +0000

Hi a message to Jeff to hope he has a happy Christmas. Just check support case 226687 to check if me and my little boy will !!!!!!!

By: admin

admin — Thu, 18 Jun 2009 18:28:01 +0000

We are definitely proud of our Community and appreciate the feedback we receive on all things Auctiva. Without a doubt, we understand that the success of Auctiva is directly associated with the success of our customers and we try to facilitate a mutually beneficial relationship in all ways.

By: billie

billie — Thu, 18 Jun 2009 13:43:52 +0000

wow.
i’m an occasional/hobby seller and I was initially soured by the % plan you guys unveiled (my margin of profit is super slim as it is) but after 3 years of free service i can handle a flat rate. Just as important to me was the fact you were willing to listen to user feedback. I wish other companies would do the same *cough* ebay! *cough*.

By: docmarble

docmarble — Wed, 17 Jun 2009 23:44:49 +0000

Why don’t you offer a pay as you go (per listing) plan? Some months I list items and some months I don’t. And, sometimes the quantity of items I list wouldn’t justify your flat rate plan.

By: Mary

Mary — Sat, 13 Jun 2009 10:49:37 +0000

You’ve made my day! I was definitely leaving Auctiva, but am now happy to pay the flat fee and stay. Perhaps you could run for PM here in the UK? We need someone who listens…..

By: Soothing Waters Bath

Soothing Waters Bath — Fri, 12 Jun 2009 22:24:55 +0000

I too was disappointed in the initial announcement regarding fees and plans. I’m already annoyed with all the financial bits and bites ebay takes from us. So I was looking for other options as others were. But for $10, I will be glad to stay and take advantage of your tools! Thank you so much for hearing your patrons and making life a little simpler for us! THANK YOU!!!

By: admin

admin — Thu, 11 Jun 2009 21:58:27 +0000

@Larry
We have a free plan available http://www.auctiva.com/about/pricing.aspx. If you are a current customer, you have until June 30 to make a plan selection, or your account will simply revert to the Free Plan. New customers will have a 30-Day free trial, from the date of sign up. If you have multiple accounts, please contact our customer support. They’d be happy to put together a package for you. http://www.auctiva.com/help/requesthelp.aspx

Thanks!

By: admin

admin — Thu, 11 Jun 2009 21:55:38 +0000

@SoCalSIndy So glad to hear that!

By: David Williams

David Williams — Thu, 11 Jun 2009 21:22:50 +0000

Hi Jeff
How refreshing to know some companies actually listen to their customers and try to provide a service they want. Maybe if you were the CEO of eBay some of that ethos would apply there. Failing that maybe you should consider setting up a rival auction to eBay – the name lends itself to that already and would pick up the sellers who are fed up when eBay keep changing the goalposts and ignore their sellers needs.
I have used Auctiva very little so did not and cannot comment on changes as I found some difficulties when I started (likely my stupidity) but will try again to see if I can get to grips with it as many of your features would be useful.
Regards David Williams