Featuring… Our Auctiva Feature Center

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Hopefully you’ve noticed some of the features we’ve added to Auctiva.com in the last six months or so. Do you know where we go for suggestions for the features we should develop? Well, many times, the answer is you, our customers.

Our Auctiva Feature Center [link requires login] makes it easier for us to see what you want, and for you to request new Auctiva features. We still scan our Community Forums for ideas about what our users would like to see us develop in the future, but our Feature Center is a more efficient way to hear from you. It’s a place where users make suggestions and vote on potential new features. You can also see what features we have “on deck” and which have already been completed.

Now, I should point out that some suggested features may not be doable, perhaps because of an eBay policy, for instance. [Our developers and designers are fantastic, but they're not miracle workers]. One of my tasks here at Auctiva is to read through your suggestions and comments in our Features Center, weed out the duplicates, and decide which ideas get posted so the rest of our customers can vote on which we should build.

There’s power in numbers—so if you see a feature that has been suggested that you would like to see us develop, vote for it! If an idea is getting little or no feedback from our customers, it’s easy for it to get pushed aside to make room for features that garner more attention and interest.

When we’re getting ready to plan our next batch of enhancements, I go straight to our Feature Center to tally up the votes. A few other considerations do go into deciding which features we’ll develop: the feature’s complexity, the number of resources a project would require, the likelihood that you would use it, how many users would benefit from a feature, etc., but you’re always at the top of my list. It’s all part of our commitment to help you to list faster, save money and sell more.

Sometimes planning and developing a new feature can take months, but in the end, it’s all worth it. We add a new feature, and it may be a feature you personally requested. Give our Feature Center a try if you haven’t already. And if you see an idea you like, vote for it!