One of the ways Auctiva customers can obtain the best possible experience using Auctiva is to get off to a good start as soon as they sign up for a free trial. Auctiva is a great tool that can save you money and get you more eBay sales, but like any tool, questions do arise—and a little help in getting the most from your account can go a long way.
We’ve been working hard to help Auctiva customers get the most from Auctiva by making our site more intuitive and easy to use, by providing more and better “help text” on the site, and by providing insights into trends and best practices affecting eBay sellers via our EDU page.
We recently added another resource for our customers: We are holding weekly Webinars that give Auctiva customers the chance to ask questions and get answers about Auctiva. These “Auctiva 101″ Webinars are geared toward newer Auctiva users—in particular, users who are still in their free trial periods—to help them get the best possible start using Auctiva. But even if you’re a more experienced user, you can still benefit from these Webinars.
Our Auctiva 101 Webinars are hosted by Michael Davies, who heads up our Customer Support department. Mike has several years of experience helping Auctiva customers, and he’s literally one of the most knowledgeable people on the planet about how to get the most out of Auctiva.
Frequently, our product analyst and resident Top-rated Seller Rebecca Miller is on hand as well, to answer questions and provide her from-the-trenches perspective.
So, whether you’re a new user or an experienced user, come join us for one of our upcoming Webinars, typically held every Thursday at 5 p.m. PST, and get your questions answered. Just visit http://www.auctiva.com/webinar.aspx to confirm the date and time, and register for our next event.
Tony Maxey is Auctiva.com's senior product manager. He is responsible for planning and researching new product features that will help us better serve our customers. Tony coordinates the efforts of the development, design, customer support and other teams during release cycles, and regularly talks to eBay officials to stay informed about upcoming policy changes.