Readers' Comments

  • SLOPCHEST1: That post on the helping newbies succeed was me when I sold my first sale! That was 7 months ago. It has...
  • Sharon: Miriam, I’ve been selling some of our things as we downsize. In an effort to attract buyers I’ve...
  • Steve: A heart attack? Really?? You spent $50 on an entire storage where you found tons of sellable stuff. These...
  • Mark: Hi Miriam, Nice article, but only geared at North-American sellers. For your information…there are also...
  • edna: why would you want to limit yourself?

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A Companywide Focus on Customer Support

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Auctiva Vice President Kevin Kinell answers users' questions during his Customer Support rotation.

In Auctiva's infancy, when the company totaled a five- or six-person team, everyone regularly answered Customer Support questions, including Auctiva Founder and CEO Jeff Schlicht. "Spending time talking with our customers really helped give us a better understanding of what customers needed, where they were having problems, and gave us insight into how we should develop features and products," remembers Auctiva Vice President Kevin Kinell. ...

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Making a Last-Minute Holiday Push

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lastminute-blog

If you're like me, you probably have a number of items that you waited to sell specifically for the holidays, but they went unsold in the previous weeks. Now you're wondering if it's too late to relist them and get them into a buyer's hands before Christmas. I can tell you, it's not too late. ...

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