Readers' Comments

  • DJ: WHEW! Thank heavens!
  • DJ: I thought I read “No third party image hosting” which to me means I cannot use images that I have...
  • Sue: NO STOCK PHOTOS FOR USED ITEMS? Unless eBay are including the “New (Other)” condition in all...
  • Ron L.: Yessssssss- thanks for cleaning up the photo requirements- I still see “no search photos” on...
  • Michele: I don’t necessarily mind the changes, but I do have one concern. Before about a year ago, I never...

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A Companywide Focus on Customer Support

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Auctiva Vice President Kevin Kinell answers users' questions during his Customer Support rotation.

In Auctiva's infancy, when the company totaled a five- or six-person team, everyone regularly answered Customer Support questions, including Auctiva Founder and CEO Jeff Schlicht. "Spending time talking with our customers really helped give us a better understanding of what customers needed, where they were having problems, and gave us insight into how we should develop features and products," remembers Auctiva Vice President Kevin Kinell. ...

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Making a Last-Minute Holiday Push

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lastminute-blog

If you're like me, you probably have a number of items that you waited to sell specifically for the holidays, but they went unsold in the previous weeks. Now you're wondering if it's too late to relist them and get them into a buyer's hands before Christmas. I can tell you, it's not too late. ...

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