Auctiva Blog

As we’ve said before, we have an amazing Auctiva Community.  Check out what a few of them had to say about our recent changes!

Listen!

A big heartfelt “Thank you” to Lee Mirabel and eBetsy and the rest of the eBay Radio gang for a fun event! To say the least, this was a colorful bunch, both in appearance (love the hair eBetsy) and demeanor!

Thanks to Griff and Lee for a great interview. Hear it now!

I also met a lot of people from the Auctiva Community, both experienced and new. This interaction provided me with a lot of feedback which will prove helpful as we move forward.

Once again, thanks!

I wanted to post a message to thank you for the tremendous feedback we’ve received since announcing our new flat-rate pricing last week. What started out as an admittedly chaotic month has since transformed, thanks to the overwhelming support you’ve shown Auctiva and the impressive response our new pricing plans have received.

So, if you haven’t already, now’s the time to select a plan. Remember, plan selection must be made in June in order to ensure you maintain uninterrupted access to your saved listings, profiles, templates, images, and the Auctiva tools on which you’ve come to depend.

Get the best eBay listing tools available by choosing one of our simple, straightforward and affordable options.

Our Standard $9.95/mo. Flat-Rate Plan includes:

Unlimited listings (no per-listing or transaction fees) 1 GB of Integrated Image Hosting A Faster, Easier-to-use One-Page Lister Bigger Supersized Images Awesome Templates eBay’s Most Popular Scrolling Gallery Free Scheduling 24/7 Customer Support Plus all of our other time- and money-saving tools

Additionally, we have a special $2.95/mo. Starter Flat-Rate Plan for more casual sellers.

For just $2.95/mo., you get:

Up to 15 listings per month 500 MB image hosting A Faster, Easier-To-Use One-Page Lister Bigger Supersized Images Awesome Templates eBay’s Most Popular Scrolling Gallery Free Scheduling Plus all of our other time- and money-saving tools

I remain pleased and proud of this company that I’ve built from the ground up to help eBay sellers like you. We have the resources to ensure the stability you require while also keeping in step with eBay’s litany of frequent changes. We listen to you and work hard to deliver the features you want and need. We are constantly focused on helping you save time, reduce costs and maximize profits. And as we move forward, it is this dedication and drive to helping you succeed on eBay—and beyond—that will continue to be our ultimate motivation.

Thank you again for your business and loyalty. Here’s to your continued success.

Best,

Jeff

Every time you schedule a listing with eBay, you’re charged an additional $.10. Include 2 extra photos to show off your item and you’re charged $.30 more. If you’re listing directly with eBay, you’re also paying more than you need to for image supersizing, shipping insurance and listing templates.

Select one of Auctiva’s new flat-rate listing plans and save every time you post. Plus, get Auctiva’s entire suite of time- and money-saving tools that help you attract higher bids, more multi-item purchases and repeat business.

With eBay, if you use:

Scheduling: 10¢ per listing

Extra Photos: 15¢ each

Supersizing: 75¢ picture pack

Templates: 10¢ per listing

Shipping Insurance: 25¢ more with eBay

Compare that with Auctiva’s Flat Rate $9.95 Plan; listing fee, 2 extra photos, template and shipping insurance and you can save $27.55 with 50 listings!

With our $9.95/month plan, you get:

* Unlimited listings
* 1 GB of Integrated Image Hosting*
* Scrolling Gallery
* Auctiva Store
* Sales Reports
* Inventory & Management
* Listing Profiles
* Indefinite Listing Storage
* Auto-marketing Emails
* Auto-feedback

Auctiva is your best choice for saving money and time, maximizing your profits and expanding your online selling beyond eBay. And with our new no-surprises, no hidden fees, flat-rate pricing, there’s no reason to wait.

As many of you know, it’s been a whirl wind of change over the last few weeks for those of us in the Auctiva Community.

Best stated by our CEO, Jeff Schlicht, “All too often, large companies fail to listen to their customers. Auctiva’s brightest future includes the users who brought us this far. Among all third-party listings services, Auctiva remains the best-poised to meet your current eBay selling needs, help you grow your business and facilitate your journey beyond eBay.”

We are determine to demonstrate the value Auctiva brings to your online selling business. If you haven’t already, take a moment to check out our features, our new pricing model, and even our community forums. We have an amazing Community built of people with many different backgrounds, but the commonality that resonates is their desire to sell more efficiently on eBay.

We’re moving forward, adjusting to the changes and addressing the needs of our customers head on.

Stay tuned, as the best is yet to come…

To all of our customers:

First of all, I would like to start out by saying that as Auctiva’s founder and CEO, I am very sorry and humbly apologize for any frustration and anxiety we caused you to experience about the future of your business over the past week and a half. I know that these recent events have greatly upset our community and I take full responsibility for that. I am asking you to give me a chance to make it right.

Flat Rate Pricing

Auctiva is officially moving to flat monthly pricing: $9.95/mo. everything included

• 1GB Image Hosting
• A Faster, Easier-To-Use One-page Lister
• Bigger Supersized Images
• Better-looking Templates
• eBay’s Most Popular Scrolling Gallery
• Free Scheduling
• 24/7 Customer Support
• plus all of our other time and money saving tools

In addition to our Standard flat rate plan, we have a special Starter flat rate plan for ultra-casual sellers: $2.95/mo., up to 15 listings, 500MB image hosting.

Why Change Now?

Since we first announced our new pricing structure, I’ve been listening to the community’s concerns. Considering the frank feedback you’ve provided, through email, surveys, customer support cases, our community messages boards and other forums, a few facts are abundantly clear:

• You’d prefer a simple, no-surprises flat-rate pricing structure.
• You don’t want to pay any additional FVFs.
• You want image hosting included.
• Your margins are tight.

If you are asking yourself, “Why didn’t they just use this pricing in the beginning?” the answer is that I thought our customers would like to have the choice of picking a tailored plan based on usage. Clearly, I was wrong.

All too often, large companies fail to listen to their customers. Auctiva’s brightest future includes the users who brought us this far. I am making this change now so you can get back to doing business. I sincerely hope that this pricing change allows you continue using the tools you have come to depend on.

If you have already chosen a plan and want to switch to one of the new flat rate plans, just go back and choose a new one. If you like the plan you already picked and want to stay on it, we will support that too. If you still only want to use our free marketing tools, that is still available as well. If you would like one-on-one help for any reason, contact our Customer Support team.

Thank you for your business, loyalty and understanding.

Sincerely,

Jeff Schlicht—CEO, Auctiva Corporation

This is the question we’re seeing quite often.  The answer is simple. We have a very large user base, many of whom would pay less than say, a $10 per month flat fee, by using our current pricing structure. We have always been, and will continue to be, a selling tool geared towards all sizes of sellers and we believe that our structure helps make Auctiva an affordable solution.

I understand the confusion and frustration of our customers.  This is a big change, and with all change, it presents its own share of challenges.  We want to make this transition as trouble-free as we can.  For our current customers who have the last 60- 90 days of eBay sales data stored with Auctiva, we’ve calculated their average usage and once they log-into Auctiva.com, on the pricing tab, we identify the most cost-efficient plan for them. Additionally, for those who don’t have existing data available, we created the Pricing Calculator to assist with the plan-selection process. And finally, we do have a top-notch customer service team standing by to provide one-on-one assistance when choosing a plan as well as answer any remaining questions.

The pricing information is a lot to digest. I think it’s important for our customers to take a step back and really take a look at their selling practice and evaluate the plans we have available. As I mentioned previously, when the correct plan is selected, many customers will only pay a few dollars per month to continue to take advantage of our powerful selling tools and fundamental management features.

We appreciate the customer feedback to our recent announcement of our newly released pricing structure. For those of you that have been with us for some time, we hope you have come to realize how much we value your business. Over the last few days, our executive staff has been very active on our community boards, listening and commenting on hot topics directly from our users. We do want to help make this transition as smooth as possible and hope to help you understand the changes.

Check out this video that will help identify, “Why Choose Auctiva”

Our Pricing Calculator was developed to help you choose a plan. If you have the past 60 – 90 days of sales data with Auctiva, we’ve even been able to help forecast the plan that would best fit your needs.